Shipping Policy

Thank you for shopping with SmileArc™. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During high-volume periods or promotional events, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery time is 8–11 business days from the date your order is shipped.

Please note that delivery times are estimates and may vary depending on:

  • Your location
  • Courier delays
  • Customs processing for international orders
  • Weather conditions or unforeseen circumstances

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).

Please allow up to 48 hours for tracking updates to appear in the courier system.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Selected shipping method

Any applicable shipping charges will be displayed before completing your purchase.

5. Incorrect Address Information

Please ensure your shipping address is accurate and complete before placing your order. SmileArc™ is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information provided by the customer.

6. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at Smilearc@oryndalegroup.com. We will work with the shipping carrier to help resolve the issue as quickly as possible.

7. International Shipping

International delivery times may vary depending on customs processing and local postal services. Customers are responsible for any customs duties, taxes, or import fees required by their country.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: Smilearc@oryndalegroup.com